Spa Policies

Skinterest Wellness Day Spa—  located in the heart of Laguna Beach

Hours:   Monday – Friday  10:30am – 5:30 pm, Saturday 9:30am – 6:30pm, 

  Sunday – for spa groups and packages only

384 Forest Avenue, #27, Laguna Beach, CA 92651                 phone:  949.497.5414

 

At Skinterest Wellness Day Spa, your satisfaction, experience and comfort are our top priorities.  The following are some guidelines that will help enhance your spa day with us:

Booking spa appointments:

Book as far in advance as possible for weekends and for spa parties.  If you prefer a male or female therapist please let us know.  You can book appointments online at our website or you may call us.  If you are using a gift certificate please let us know when booking your appointment.

Parking:

We offer complimentary parking for all our guests at Skinterest Day Spa.  To park for Free please go on Ocean (off Forest).  The  fourth driveway on your left side will have a sign saying #384 Lumberyard Shops Parking, follow that driveway down underneath the building and if the attendant is not there don’t worry about it.  You will walk upstairs to our suite across the bridges.

Cell Phones:

Please be sure to turn your cell phone or pager off before entering the spa.  We want to give our guests a stress-free environment please.

Modesty Issues:

Towels, robes and gowns are provided to keep you covered.  Therapists are well trained in the “art of draping” for massage and wrap procedures.  We leave the treatment rooms before and after the treatments so that you have your privacy at all times.

Jewelry:

If possible, leave your jewelry in your purse or at home as you will not need it for your spa visit. If you choose instead to take them with you to your treatment, be mindful of not leaving  them behind.

Pregnancy or Medical conditions:

When making your appointment please advise us with your medical condition or how far along you are in your pregnancy.  Certain treatments may not be available to you unless you are past your third trimester.  If you wear contacts please take them out before skin and salon type services.

When to Arrive at the Spa:

If this is your first visit, please arrive 20 minutes prior to your treatment so that we can get you to fill out some forms.  In order to remain on schedule for all our clients, we need to stay on time with your appointment time.

You don’t have to communicate during the treatment:

At Skinterest Day Spa silence is golden.  To provide all our special guests a relaxing and meditative, healing atmosphere, we ask that you speak with a very quiet voice.  To escape in silence during the treatment is a “heavenly experience” that you will embrace.

Gratuities:

Your Spa Treatment fee does not include gratuities.  Between 15-25% for each person who gave you a service is customary on the regular price of the service.  It is easiest to leave your tip either on a credit card or if you like we do have small envelopes at the reception desk.

Cancellations:

Please provide at least 24 hours notice if you need to reschedule or cancel a spa treatment.  We will have to charge full price for cancellations that are not made prior to the 24 hours unless you have a doctor’s note.

Product Exchanges or Returns:

We will gladly exchange products within 14 days with a receipt.

Groups/ Spa Parties:

Skinterest Day Spa is the best place for groups and spa parties.  Our gorgeous location is private – we have bridges to cross to get to the spa!  We are located downtown where everything is in walking distance.  Close to the beach, in the midst of shops, restaurants and other fun galleries etc.  Our outdoor areas are used for fun and eating while the spa is kept quiet for all the services to be performed.  Whether your spa groups are for wedding parties, family reunions, business team building, or just for a getaway we will make this event special! Due to California law, we can only limit one glass of champagne or beer per customer.

Express Checkout:

We will store your payment preference information in your file so that you can breeze out the door without having to wait.  We will have you sign the credit card receipt and you will be on your way – be sure to keep that “spa feeling”outside.

Instant Gift  Certificates:

Need to purchase a gift certificate from home?  Last minute gifts are easy as you can shop on line at our website and choose the beautiful design of your gift certificate.  You may pick a dollar amount or a spa package or a service you’d like to give very easily.  You have the option of either printing  out the gift certificate or sending  it via email.  To view this online please click our shopping tab.

Skinterest Gift Certificates:

When you give the gift of spa you know you’re giving one of the most  desired gifts for any occasion.  We can also make a lovely gift basket for you with your gift certificate.  Please call us ahead of time for your gift basket orders.  Gift certificates are available for any spa packages or in any dollar amounts.  Purchase at the spa, online or by phone by calling949.497.5415.

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