At Skinterest, your satisfaction, experience and comfort are our top priorities. The following are some guidelines that will help enhance your spa day with us:
Booking spa & wellness appointments:
Book as far in advance as possible for weekends and for spa parties. If you prefer a male or female therapist please let us know. You can book appointments online at our website or you may call us. If you are using a gift certificate please let us know when booking your appointment.
We offer complimentary parking for all our guests at Skinterest. To park for Free please go on Ocean (off Forest). The third driveway on your left side will have a wood sign saying #384 Lumberyard Shops Parking. Please follow that driveway down underneath the building and park in a non reserved spot. If the attendant is not there to greet you go ahead and park. You will walk upstairs to our suite across the two bridges. Find us at suite #26.
Please be sure to turn your cell phone or pager off before entering the spa. We want to give our clients a stress-free and peaceful environment.
Towels, robes and gowns are provided to keep you covered. Therapists are well trained in the “art of draping” for massage and wrap procedures. We leave the treatment rooms before and after the treatments so that you have your privacy at all times.
If possible, leave your jewelry in your purse or at home as you will not need it for your spa visit. If you choose instead to take them with you to your treatment, be mindful of not leaving them behind.
Pregnancy or Medical conditions:
When making your appointment please advise us with your medical condition or how far along you are in your pregnancy. Certain treatments may not be available to you unless you are past your third trimester. If you wear contacts please take them out before skin and salon type services.
When to arrive at the spa:
If this is your first visit, please arrive 15 minutes prior to your treatment so that we can get you to fill out some forms. In order to remain on schedule for all our clients, we need to stay on time with your appointment time.
You don’t have to communicate during the treatment:
At Skinterest silence is golden. To provide all our special guests a relaxing and meditative, healing atmosphere, we ask that you speak with a very quiet voice. To escape in silence during the treatment is a “heavenly experience” that you will embrace. Being at peace is part of the spa experience.
Your Spa Treatment fee does not include gratuities. If you like you may pay your therapist in cash or you can add the gratuity on a credit card. Most people leave about 20-25% to the therapists.
Please provide at least 24 hours notice if you need to reschedule or cancel a spa treatment. We will have to charge full price for cancellations that are not made prior to the 24 hours unless you have a doctor’s note.
Product Exchanges or Returns:
We will gladly exchange products that did not work well for you within 10 days with a receipt.
Groups/ Spa Parties:
Skinterest is the best place for groups and spa parties. Our gorgeous location is private – we have bridges to cross to get to the spa! We are located downtown where everything is in walking distance. Close to the beach, in the midst of shops, restaurants and other fun galleries etc. Our outdoor areas are used for fun and eating while the spa is kept quiet for all the services to be performed. Whether your spa groups are for wedding parties, family reunions, business team building, or just for a getaway we will make this event special! (Due to California law, we can only limit one glass of champagne or beer per customer)
We will store your payment preference information in your file so that you can breeze out the door without having to wait. We will have you sign the credit card receipt and you will be on your way – be sure to keep that “spa feeling”outside.
Instant Gift Certificates:
Need to purchase a gift certificate from home? Last minute gifts are easy as you can shop on line at our website and choose the beautiful design of your gift certificate. You may pick a dollar amount or a spa package or a service you’d like to give very easily. You have the option of either printing out the gift certificate or sending it via email. To view this online please click our shopping tab.
Skinterest Gift Certificates:
When you give the gift of spa you know you’re giving one of the most desired gift for any occasion. We can also make a lovely gift basket, loaded with skin and body care products along with your gift certificate. Please call us ahead of time for your gift basket orders. Gift certificates are available for any spa packages or in any dollar amounts. Purchase at the spa, online or by phone by calling us at: 949.497.5415.